User Guide

■ How to order products

Please select the quantity from the product page you wish to purchase and add it to your cart.
"After completing your order, we will send a confirmation email to the registered email address."
If you do not receive an email after a while, please check your "spam folder" or check the status of your order from your order history.

■ About payment

Our payment methods are as follows.
Please bear the bank transfer fees and cash on delivery fees.
For details on the cash on delivery fee, please refer to ※1.

	Liquor store	Business store	Special Members	Guest Purchase
Invoice payment	〇	×	×	×
Cash on delivery	〇	〇	〇	〇
Credit card payment	×	〇	〇	〇

*1 Cash on delivery fees are as follows:
　　・If the total amount is 1 yen or more and less than 9999 yen, the fee is 330 yen.
　　・If the total amount is 10,000 yen or more and less than 29,999 yen, the fee is 440 yen.
　　・If the total amount is 30,000 yen or more and less than 99,999 yen, the fee is 660 yen.
　　・If the total amount is 100,000 yen or more and less than 300,000 yen, the fee is 1,100 yen.

Regarding receipts

・【If you use cash on delivery】
Please receive the receipt from the driver at the time of delivery.The receipt for cash on delivery will be issued by the shipping company and handed over by the delivery person. As a general rule, we cannot issue it from our company, so please be aware of this in advance.

・【If you are using credit card payment】
The receipt can be downloaded from the shipping notification email for the product. (※ Customers who order non-alcoholic beverages, etc., other than wine, will need to request a reissue separately, so please contact us using the method in ※2 below.)
If you wish to change the name on the downloaded receipt, please contact us via the contact form, specifying your order number (a 4-digit number starting with #).

・【If you use invoice payment】
We kindly ask you to respond using the "invoice" issued by our company and the "transfer details" from the financial institution at the time of the transfer.
In principle, we cannot issue it from our company, so please be aware in advance.

About the delivery note
In principle, the delivery note that can be included with the package at the time of shipment is limited to those without a price listed, due to the fact that the shipping work is handled by a different company.
"For other formats (with amounts and details), we will respond by sending a PDF via email. If you wish, please contact us through the contact form, specifying your order number (a 4-digit number starting with #)."
*Only for those using credit card payment, from the product shipping notification email. You can download the detailed invoice.
"For customers using payment methods other than the above, we do not send a shipping notification email for download to prevent double issuance of receipts. We appreciate your understanding."

■ About delivery

・Shipping costs
　　Free shipping on orders over 33,000 yen (including tax)
　　Shipping fee of 1,500 yen (excluding tax, excluding Okinawa and remote islands) for orders under 33,000 yen (including tax) / per package (up to 12 bottles)

・Cool Chargesについて
　　9 bottles of cool delivery, cool charge of 600 yen (excluding tax) per case.

*From May to September (approximately), we recommend using cool delivery to prevent wine from spilling due to high temperatures during transport.
Regarding spills and quality deterioration during delivery using dry shipping, We cannot accept responsibility, so please understand. We are unable to accommodate returns, exchanges, or refunds.

■ About consumption tax

[Consumption tax] 10% (rounded to the nearest yen)

　*The displayed price of the product includes tax.

■ About canceling or returning an order

In principle, we do not accept cancellations, returns, or exchanges after an order has been placed.
(The same applies to event tickets.)

If we deliver a product that is different from the one you ordered (incorrect item), we will accept returns and exchanges under the following conditions.
*However, regarding wine after the bottle has been opened, we cannot accept returns or exchanges even if it is a misdelivered item.

・Please contact us within 5 business days after the product arrives to inform us that it was an incorrect item.
- We will inform you of the return address. Please return the misdelivered item to our company (shipping charges can be paid on delivery).
If a substitute product is not available, we apologize for the inconvenience and will proceed with a refund.