User Guide

Our payment methods are as shown in the table below.
Please bear the bank transfer fee and cash on delivery fee.
For details on the cash on delivery fee, please refer to ※1.

※1 Cash on delivery fees are as follows.
　　・For total amounts of 1 yen or more but less than 9,999 yen, handling fee 330 yen
　　・For total amounts of 10,000 yen or more but less than 29,999 yen, handling fee 440 yen
　　・For total amounts of 30,000 yen or more but less than 99,999 yen, handling fee 660 yen
　　・For total amounts of 100,000 yen or more but less than 300,000 yen, handling fee 1,100 yen

 〜Regarding receipts〜

・【For cash on delivery】
Please receive the receipt from the driver at the time of delivery.Receipts for cash on delivery are issued by the shipping company,and will be handed to you by the delivery person.As a general rule, we cannot issue them from our company, so please understand in advance. (If you would like documents compatible with the invoice system, please contact us via the inquiry form with your order number (4-digit number starting with #) clearly stated. ※Please note that we cannot respond to messages left in the "remarks" section on the cart page.

・【For credit card payments】
Receipts can be downloaded from the shipping notification email for the product. (※Customers who order non-alcoholic beverages or items other than wine need to have them reissued separately, so please contact us using the method in ※2 above.
※2 If you wish to change the addressee on the downloadable receipt, please contact us from the inquiry form with your order number (4-digit number starting with #) clearly stated.
After arranging shipment of the product, we will send a PDF of the receipt with the changed addressee. ※Please note that we cannot respond to messages received in the "remarks column" on the cart page.

・[When using invoice payment]
We ask that you handle this with the "invoice" issued by our company and the "payment details" from your bank transfer.
As a rule, we cannot issue them from our company, so please understand in advance.

〜Regarding delivery notes〜
As a rule, delivery notes that can be enclosed with the package at the time of shipment are only those without amounts, due to the shipping work being handled by a different company.
Other formats (with amount and details) are provided by PDF via email. If you wish, please contact us from the inquiry form with your order number (4-digit number starting with #) clearly stated.
※Please note that we cannot respond to messages received in the "remarks column" on the cart page.
※Only when using credit card payment, from the product shipment notification email You can download a detailed delivery note.
For customers using other payment methods, we do not send download notification emails to prevent duplicate issuance of receipts. Thank you for your understanding.

・About shipping fees
　　Free shipping on orders of 33,000 yen (tax included) or more
　　Shipping fee 1500 yen (excluding tax, except Okinawa and remote islands) for orders under 33,000 yen (tax included) / per package (up to 12 bottles)

・About the cool delivery fee
　　Cool delivery fee 600 yen (excluding tax) per case of 9 bottles
　　* From May to September (approximate), to prevent wine from overflowing due to high temperatures during transport, we recommend using cool delivery. We are not responsible for overflow or quality deterioration when using dry delivery. We cannot take responsibility, so please understand. Returns, exchanges, and refunds cannot be accepted.

・Combined shipping of multiple orders and refund of shipping fees
　As a general rule, we decline.
　Therefore, even if you place multiple orders, shipping fees will be charged for each order, and we cannot refund shipping fees. We appreciate your understanding in advance.
　We apologize for the inconvenience, but please complete your orders together.

[Consumption tax] 10% (rounded to the nearest yen)
　　* The displayed product prices include tax.