User Guide

■ How to order products

Please select the quantity from the desired product page and add it to your cart.
After completing your order, a confirmation email will be sent to your registered email address.
If you do not receive an email after some time, please check your "spam folder" or check your order status from your order history.

■ About payment

Our payment methods are as shown in the table below.
Please bear the bank transfer fees and cash on delivery fees.
For details on cash on delivery fees, please refer to ※1.

	Liquor retailers	Business customers	Special members	Guest purchase
Invoice payment	〇	×	×	×
Cash on delivery	〇	〇	〇	〇
Credit card payment	×	〇	〇	〇

※1 The cash on delivery fees are as follows.
　　・For total amounts between 1 yen and less than 9,999 yen, the handling fee is 330 yen.
　　・For total amounts between 10,000 yen and less than 29,999 yen, the handling fee is 440 yen.
　　・For total amounts between 30,000 yen and less than 99,999 yen, the handling fee is 660 yen.
　　・For total amounts between 100,000 yen and less than 300,000 yen, the handling fee is 1,100 yen.

Regarding receipts

・If you use cash on delivery
Please receive the receipt from the driver at the time of delivery.Receipts for cash on delivery are issued by the shipping company,and will be handed to you by the delivery person.Please understand in advance that we generally cannot issue these documents from our company.If you require documents compliant with the invoice system, please contact us through the inquiry form and clearly state your order number (4-digit number starting with #). Please note that we cannot respond to messages left in the "remarks" field on the cart page.

・If you use credit card payment
Receipts can be downloaded from the shipping notification email.※ Customers who order non-alcoholic beverages or items other than wine will need to request reissuance separately, so please contact us using the method in ※2 above.
※2 If you wish to change the name on the downloadable receipt, please contact us through the inquiry form and clearly state your order number (4-digit number starting with #).
After arranging shipment of the product, we will send you a PDF receipt with the recipient name changed. Please note that we cannot respond to messages left in the "remarks" field on the cart page.

・If you use invoice payment
We ask that you use the invoice issued by our company and the payment details from your bank transfer for your records.
Please understand in advance that we generally cannot issue delivery notes from our company.

Regarding the delivery note

As a rule, the delivery note included with the shipment can only be one without the amount listed, due to the shipping operations being handled by a separate company.
For other formats (with amounts or details), we provide PDF delivery via email. If you wish, please contact us through the inquiry form and clearly state your order number (4-digit number starting with #).
* Please note that we cannot respond to messages left in the "remarks" section of the cart page.
* Only for credit card payments, from the shipping notification email You can download an invoice with details.
For customers using other payment methods, to prevent duplicate issuance of receipts, we do not send download links for shipping notification emails. Thank you for your understanding.

■ About shipping

[About specifying delivery date and time]

* If no date or time is specified, we will ship at the earliest possible time.
* Please refrain from instructions earlier than the "earliest possible date" indicated in the cart remarks or emails, or requests for unattended delivery.

* Even if you specify a date and time, delivery may not be possible on the specified date or time due to region, carrier, or weather conditions.

[About shipping fees]

Free shipping for orders of 33,000 yen (tax included) or more
Shipping fee 1,500 yen (excluding tax, excluding Okinawa and remote islands) for orders under 33,000 yen (tax included) / per package (up to 12 bottles)

[About refrigerated shipping fees]

A refrigerated shipping fee of 600 yen (excluding tax) will be charged for every 9 bottles of wine.
* From May to September (approximate), we recommend using refrigerated shipping to prevent wine overflow caused by high temperatures during transport. We are not responsible for overflow or quality deterioration when using dry shipping. We cannot take responsibility. Returns, exchanges, and refunds are not possible.

[Combined shipping for multiple orders and shipping fee refunds]

As a general rule, we do not accept such requests.
Therefore, even if you place multiple orders separately, shipping fees will be charged for each order, and we cannot refund shipping fees. We appreciate your understanding in advance.
We apologize for the inconvenience, but please complete your orders together when placing them.

[Handling when absent]

1. About receiving the product
・If you are absent, the carrier will leave a notice, so please arrange redelivery yourself.
・If you do not receive the product for a long time and the carrier’s storage period expires, the product will be returned to our store.

2. Handling when a return occurs
・For prepaid payments (credit card, etc.)
Round-trip shipping, packaging materials, and administrative fees must be paid additionally.
The product will be resent afterward.

・For cash on delivery or billing payment
Round-trip shipping, packaging materials, and administrative fees will be added, and the product will be resent.

3. Important Notes
・If multiple returns occur due to absence or refusal to receive, we may refuse future orders.

■ About consumption tax

[Consumption tax] 10% (rounded to the nearest yen)
　　* The displayed product prices include tax.

■ About order cancellations and returns

As a general rule, cancellations, returns, or exchanges after ordering are not accepted.
(This also applies to event tickets without a cancellation policy.)

If we deliver a product different from what you ordered (incorrect item), we will accept returns or exchanges under the following conditions.
* However, we cannot accept returns or exchanges for wine that has been opened, even if it was an incorrect item.

・Please notify us within 5 business days after the product arrives if it was an incorrect item.
・We will provide you with the return address. Please return the incorrect item to us via freight collect shipping.
・If a substitute product cannot be provided, we apologize but will issue a refund.

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